Describe a time you received bad service in a shop or restaurant.
Một lần bạn bị phục vụ tệ ở cửa hàng hoặc nhà hàng
Đề này đã xuất hiện ở 3 mùa thi · 3 có thí sinh báo đề
- T1–4/2024
- T9–12/2023
- T5–8/2022
Thí sinh báo đề Chỉ có trong forecast
Part 1
Giám khảo hỏi về bản thân bạn và hai chủ đề quen thuộc. Khoảng 4–5 phút.
Nơi ở
- Do you live in a house or an apartment? (Why?)
- Which room do you spend the most time in? (Why?)
- What would you like to change about your home? (Why?)
- Do you think you will live there for a long time? (Why not?)
Thể thao
- Do you play any sports? (Why is that?)
- Which sport is the most popular in your country? (Tell me more about that.)
- What sports did you play when you were younger? (Tell me more about that.)
- Do you think children should be made to do sport at school? (Why is that?)
Tin tức
- How often do you follow the news? (Tell me more about that.)
- What kind of news are you most interested in? (Tell me more about that.)
- Did your family watch the news together when you were a child? (Why is that?)
- Do you prefer getting the news from your phone or from television? (Why is that?)
Part 2
Một phút chuẩn bị, sau đó nói liên tục 1–2 phút.
Describe a time you received bad service in a shop or restaurant.
Bạn nên nói:
- where it happened
- what went wrong
- what you did about it
and explain how you felt about the experience.
Câu hỏi thêm sau khi nói xong: Have you been back there since? / What exactly went wrong?
Part 3
Thảo luận rộng hơn, trừu tượng hơn chủ đề Part 2. Khoảng 4–5 phút.
what customers expect
- Can you explain why customers remember bad service for a very long time?
- How would you compare the service in small family businesses with the service in large chains?
- In general, what makes the service in a restaurant feel good?
the people who work in service jobs
- Can you explain why service jobs are difficult to do well?
- What could be done about staff who are badly trained and badly paid?
- Can you speculate on how machines will change the service that customers receive in shops?
Tên đề lấy theo đề thí sinh báo lại và các bộ forecast của từng mùa — IELTS không công bố đề thi. "Thí sinh báo đề" nghĩa là có người báo đã gặp đề này trong buổi thi có ngày cụ thể. Câu hỏi do chúng tôi tự biên soạn theo đúng dạng đề thật.