Describe a time when you made a complaint and were satisfied with the result.
Một lần bạn phàn nàn và hài lòng với kết quả
Đề này đã xuất hiện ở 6 mùa thi · 3 có thí sinh báo đề
- T5–8/2025
- T9–12/2024
- T5–8/2024
- T1–4/2024
- T5–8/2023
- T1–4/2023
Thí sinh báo đề Chỉ có trong forecast
Part 1
Giám khảo hỏi về bản thân bạn và hai chủ đề quen thuộc. Khoảng 4–5 phút.
Công việc / học tập
- Do you work, or are you a student? (Why?)
- Why did you choose that job or that subject? (Tell me more about that.)
- What do you enjoy most about it? (Why?)
- Is there anything you would like to change about it? (Why?)
Gọn gàng
- Are you a tidy person? (Why is that?)
- Is your room usually tidy? (Why is that?)
- Did your parents ask you to tidy your room when you were young? (Why is that?)
- Do you think tidy people work better? (Why is that?)
Bơi lội
- Can you swim? (Why is that?)
- Where do people usually go swimming in your area? (Tell me more about that.)
- When did you learn to swim? (Tell me more about that.)
- Do you think all children should learn to swim? (Why is that?)
Part 2
Một phút chuẩn bị, sau đó nói liên tục 1–2 phút.
Describe a time when you made a complaint and were satisfied with the result.
Bạn nên nói:
- what you complained about
- who you complained to
- how you made the complaint
and explain why you were satisfied with the result.
Câu hỏi thêm sau khi nói xong: Do you often make complaints? / Why do you think the company dealt with it so well?
Part 3
Thảo luận rộng hơn, trừu tượng hơn chủ đề Part 2. Khoảng 4–5 phút.
the way people complain about products and services
- Can you explain why many people prefer to complain online rather than face to face?
- How would you compare complaining in writing with complaining in person?
- In general, what makes a complaint more likely to succeed?
how companies respond to their customers
- Can you explain why some companies ignore the complaints they receive?
- What could be done about customers who are afraid to complain when something is wrong?
- Can you speculate on how online reviews will change the way shops treat their customers?
Tên đề lấy theo đề thí sinh báo lại và các bộ forecast của từng mùa — IELTS không công bố đề thi. "Thí sinh báo đề" nghĩa là có người báo đã gặp đề này trong buổi thi có ngày cụ thể. Câu hỏi do chúng tôi tự biên soạn theo đúng dạng đề thật.